I’ve written about the benefits of call-backs before – how they improve the customer experience while lowering call center costs. Today I’m happy to announce that our new Solutions page shows you how to easily add call-backs to your website, mobile application, or IVR/ACD.
In-Call Rescue is our flagship product- it allows your customers to “press 1 to get a call-back from the next available agent”.
Mobile Rescue is a drop-in component for mobile applications, giving your customers the ability to request a call-back from a live agent, directly from your mobile app.
Web Rescue integrates with your website to give customers a click-to-call “widget” that they can use to fast-track your IVR in order to get a call-back from a live representative.
All of our solutions use your existing IVR, so there’s no need to make changes to any of your business processes. ANI, CTI, screen-pops, etc, all work exactly as before.
And, if security in an issue, Fonolo can be enhanced with turn-key appliance that keeps all voice traffic on premise. This way you can meet the strictest security requirements, while still using the power of the cloud.
So- how can we help you deliver the ultimate call center experience today? Sign up for one of our free weekly demo sessions to find out!
Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call. Learn how Fonolo can help you increase sales, lower handle times and create happier customers!
Join one of our experts for a live 30-minute demo of Fonolo’s products.