Webinar: How to Boost Customer Satisfaction in Your Contact Center

How to Boost Customer Satisfaction in Your Contact CenterReplace hold-time with a call-back!

Waiting on hold is a top complaint with the call center experience. If your company’s average speed to answer (ASA) exceeds 30 seconds – even occasionally – then you’re at risk of damaging customer satisfaction.

Fortunately, there’s a straightforward solution to this problem: When hold times are too long, give callers the option to “press 1 to get a call-back from the next agent”.

Your customers will appreciate you for giving them back what they value most – their time. According to Forrester,

The option to hold their place in queue and go on to do something else is highly appealing, with 75% stating a preference for it.

Need more incentive?

Recent research has found that adding a call-back option can reduce abandonment rates by 32%. Whether your call center is focused on service or sales, fewer abandoned calls translates into a healthier bottom line.

In this one hour webinar you’ll learn about Fonolo’s In-Call Rescue solution. You’ll also hear about some recent success stories from deployments with GoodLife Fitness and 1st United Services Credit Union, among others.


Webinar On-Demand: How to Boost Customer Satisfaction in Your Contact Center

 

Webinar: How to Boost Customer Satisfaction in Your Contact Center

We talk about:

  • How to eliminate hold time
  • An easy way to create happier customers
  • How to reduce cost-per-call
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

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