Many trends will dominate the call center industry in 2014, directly affecting business processes and the customer experience. However, call center leaders need to be selective about which trends to take action on. The data can be overwhelming and deciding which predictions are relevant takes a great deal of thought.
The current state of the industry contains more technical solutions than ever, diverse methods to reach consumers, and an extreme emphasis on the customer experience. It’s critical that service leaders understand which trends lead to better success; being able to cherry pick the right ones will significantly improve the process.
Which trend will have the greatest impact?
Watch this webinar and learn the top 5 hottest trends shaping the call center industry.
Here’s a sneak peak at the slides!
- The Cloud and the Winds of Change
- The Value of Metrics
- The Power of the Customer Experience
- Channel Preferences
- The Social Contact Center
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media