Call centers are rapidly evolving to meet consumer demands and exceed customer expectations. The industry strives to stay ahead of new technologies to boost productivity and enhance the experience for callers. From cloud-based offerings to the evolution in channel preferences, the overload of information is keeping call center executives on top of their game.
What Can We Expect in 2014?
Trends will always be a matter of opinion, but a number of overriding themes are visible for the year ahead. Companies that embrace emerging call center technologies and customer-centric processes in order to make them more effective will continue to enjoy a competitive edge.
Learn the top 5 hottest trends shaping the call center in this one hour webinar. You’ll also hear from Shai Berger, CEO at Fonolo.
- The Cloud and the Winds of Change
- The Value of Metrics
- The Power of the Customer Experience
- Channel Preferences
- The Social Contact Center
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media