Have you ever sat at your desk and wondered how others deal with business issues similar to yours? From managing social media, all the way through to creating a successful call center culture – how do people strategically handle all of these issues?
It’s time to step out of your organizational bubble and listen to others who face the same challenges.
Learn from your peers!
In an industry where customer experience is essential to success, it’s important to engage with other real-world professionals and understand how they are tackling the same scenarios. Listen to tales from the front lines of call center, customer service, and customer experience executives and learn how your peers have succeeded, and even failed.
Tweet your comments and questions to @Fonolo with hashtag #CXSTORY, or comment on our live conversation streaming from YouTube.
We talk about:
- The impact of mobile
- Dealing with social media
- The most useful metrics
- Challenges in agent culture
- Handling volume spikes
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
Chief Instigator, Infinite Green Consulting
CEO, Customer Voodoo
Leader & Strategy Consultant – Customer Experience