Google Hangout: Tales from the Frontlines – Customer Service Executives

Google Hangout Tales from the Front Lines

Have you ever sat at your desk and wondered how others deal with business issues similar to yours? From managing social media, all the way through to creating a successful call center culture – how do people strategically handle all of these issues?

It’s time to step out of your organizational bubble and listen to others who face the same challenges.

Learn from your peers!

In an industry where customer experience is essential to success, it’s important to engage with other real-world professionals and understand how they are tackling the same scenarios. Listen to tales from the front lines of call center, customer service, and customer experience executives and learn how your peers have succeeded, and even failed.

Google Hangout

Have a question to ask? Why not get it answered in this LIVE Google Hangout. Join us for this interactive discussion on Thursday, April 17th at 2:00 PM ET and watch the conversation unfold!

Tweet your comments and questions to @Fonolo with hashtag #CXSTORY, or comment on our live conversation streaming from YouTube.



We talk about:

Watch Now

  • The impact of mobile
  • Dealing with social media
  • The most useful metrics
  • Challenges in agent culture
  • Handling volume spikes
  • Plus so much more!

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

The Panelists:

Scott McIntyre

Infinite Green Consulting

Scott McIntyre

Chief Instigator, Infinite Green Consulting

Twitter: @infinite_green


Chris Bright

Chris BrightCustomer Voodoo

CEO, Customer Voodoo

Twitter: @customervoodoo


Shai Berger Fonolo

Shai Berger

President, Fonolo

Twitter: @shaiberger


Ashutosh Anil

Ashutosh Anil

Leader & Strategy Consultant – Customer Experience

Twitter: @Ashutoshanil