Solve Your IT Business Needs at IAUG CONVERGE2014

Solve Your IT Business Needs at IAUG CONVERGE2014Rapid change brings uncertainty. If you’re in the communications technology space, chances are you’re being inundated with new options that are making the path to success a difficult one. That’s why the International Avaya Users Group (IAUG), the largest customer-led communications technology community in the world, is gathering thousands of market and thought leaders to make sense of it all.

Join them April 27-May 1, 2014 in Dallas, Texas for IAUG CONVERGE2014 – the leading industry event for broad-based communications.

IAUG CONVERGE2014 will address:

  • Avaya’s current place in the market and its roadmap for new and existing offerings
  • How to benefit from the BYOD and mobility movement, without compromising network security
  • Strategies to overcome the myriad of SIP implementation challenges to realize ROI
  • The ins and outs of the Cloud and how to incorporate it into your organization’s planning
  • Efficient and cost-effective ways to make your enterprise technologies integrate with one another more seamlessly
  • And so much more

Fonolo will be at booth #201 in the Solutions Expo, where we’ll be featuring our 100% Avaya-compatible call-back solutions and of course yummy chocolate bars! Fonolo eliminates the need for callers to wait on hold, allowing contact centers to improve the customer experience, reduce cost-per-call, and lower abandonment rates. Customers can also add call-backs, virtual queuing and visual IVR (click-to-call-back) to their existing Avaya platform.

We look forward to hearing about your IT business needs in Dallas.

Visit the IAUG website to learn more!

International Avaya Users Group (IAUG)

 


Free Whitepaper: Top 12 Contact Center Trends for 2014

Top 12 Contact Center Trends for 2014

These 12 key trends can help reshape your call center strategy.

You will learn:

  • The Cloud and the Winds of Change
  • The Value of Metrics
  • A Knowledge Base is Crucial to Online Services
  • Mobility is Climbing to Higher Peaks
  • Big Data is Getting Bigger
  • And 7 more important trends

DOWNLOAD THE FREE 9 PAGE REPORT!