The key to success with any business is building strong, long-lasting relationships with customers. A strong customer relationship not only means that your client is likely to continue to do business with you, it also greatly enhances the likelihood of that customer recommending your brand to others.
While customer service can take many forms, one thing is certain: the importance of customer service is on the rise, and companies that are getting it right are focusing on more than just solving their customers’ tickets, but on building better relationships with them.
Join us for this live, 1-hour webinar, with Zendesk’s JD Peterson and Fonolo’s Shai Berger:
We talk about:
- The importance of omnichannel customer service
- What contributes to high customer satisfaction
- What customers are looking for in a self-service experience
- The importance of live agent conversations
- The six steps to improving your customer relationships
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
Shai Berger, CEO, Fonolo
Shai’s passion runs deep as he makes it his mission to educate the industry on how to improve the caller experience. Shai is responsible for setting the company’s strategic direction. His experience and accomplishments within the customer service and contact center industries have positioned him as a thought leader and innovator in the space.
JD Peterson, VP of Product Marketing, Zendesk
As VP of Marketing, JD Peterson heads up the Zendesk content, customer, international, and online marketing teams. Zendesk’s focus on customer service reminds him of his days managing customer service efforts at Hotmail, and later Microsoft. When not working, JD can likely be found playing with his daughters of cheering for the Hoosiers of Indiana University.