Trends that will Drive the Contact Center In 2015

Call Center

Looking for the lastest contact center trends in 2020?
You can find the 2020 contact center trends report here

Trends that will Drive the Contact Center In 2015Customer service has always been a competitive battleground for businesses. That’s why call centers are constantly on the lookout to create more effective strategies using the latest trends.

A new year presents a new opportunity for call center managers to boost their game! So what trends seem to be the most relevant? We’ve already identified the Top 10 Call Center Trends for 2015 in our latest whitepaper, but there are four areas that we see making the biggest impact.

The 4 Big Trends

Cloud-based contact centers, SMS, video support and omni-channel customer service are trends that are driving the most impactful changes in the call center landscape. Tune in to next week’s webinar to learn more!

Here’s a sneak peak at the slides!!

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