Looking for the lastest contact center trends in 2020?
You can find the 2020 contact center trends report here
A new year presents a new opportunity for call center managers to boost their game! So what trends seem to be the most relevant? We’ve already identified the Top 10 Call Center Trends for 2015 in our latest whitepaper, but there are four areas that we see making the biggest impact.
The 4 Big Trends
Cloud-based contact centers, SMS, video support and omni-channel customer service are trends that are driving the most impactful changes in the call center landscape. Tune in to next week’s webinar to learn more!