Contact centers will continue to transform in the year ahead. Those who focus on new technology and evolving consumer behavior will ultimately succeed. Adapting to changes in the call center industry has become an annual requirement; this is especially true for organizations that stay in tune with the latest trends.
Learn from Shai Berger, CEO at Fonolo, as he discusses the top 4 hottest trends shaping the call center in this one hour webinar.
We talk about:
- Cloud-Based Contact Centers: Why the cloud revolution is impacting every aspect of contact center technology
- SMS: One of the oldest communication channels is gaining new relevance. But has it already peaked?
- Video Support: Is Amazon’s Mayday the model for the future or a one-hit wonder?
- Omni-Channel: The central challenge in customer service today is managing the customer journey across different channels.
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media