5 Customer Service Conferences You Can’t Miss in 2015 

5 Customer Service Conferences You Can't Miss in 2015The customer service / call center space is serviced by a large number of tradeshows and conferences. There are many reasons why events in this space are ubiquitous: A well-rounded tradeshow delivers valuable knowledge, product exposure and new relationships. With a targeted agenda, a show floor conducive to learning new technologies, and the right networking sessions in place, you’re sure to get your money’s worth.

Here’s a list of 5 must-attend customer service tradeshows in 2015. Feel free to add and share your favorites!

Next Generation Customer Experience

March 23 – 25, 2015
San Diego, California
Twitter: @Customer_Event

Next Generation Customer ExperienceNext Gen Customer Experience brings together senior level customer experience executives from all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience 2015 is an event you can’t miss.

The show offers interactive workshops, case studies and site tours. Check it out!

Frost & Sullivan Executive Mind Exchange

April 12-15, 2015
Pont Vedra Beach, Florida

Frost & Sullivan Executive Mind ExchangeThis event is kept purposely small and geared towards executives. There’s an exhibit hall, but the organizers really emphasize networking over showcasing.

This is the kind of event where – if you’ve been participating properly – you’ve interacted with almost everyone at the show by the end of the 3 days.  You’ll be sure to leave the event with new ideas and best practices for driving customer strategy.

ICMI: Expo & Conference

May 4-7, 2015
Orlando, Florida
Twitter: @CallCenterICMI

ICMI: Expo & ConferenceThis event provides industry professionals with an opportunity to sharpen their skills, network with peers, and learn first-hand about technology trends available to improve their contact centers. If you’re a contact center professional looking to improve your company’s overall performance, this show is the perfect event to attend.

Voice Biometrics Conference

May 4-5, 2015
New York City, New York

Voice Biometrics ConferenceThe Voice Biometrics Conference focuses on a narrow, but important, emerging technology: Voice-based Security and Authentication.  This conference is organized by Dan Miller, principal of Opus Research (and member of our Top Analysts list).

In the past year, we’ve seen some very impressive deployments on this front. For example, USAA now allows its members to authenticate on its mobile app using facial recognition or voice-based verification (read more).

It’s becoming clear that multi-factor biometric authentication is essential to the mobile commerce future. It’s the only technology on the horizon that can provide the secure, private and reliable authentication that is needed.

Call Center Week

June 15-19, 2015
Las Vegas, Nevada
Twitter: @CallCenterWeek

Call Center WeekThis is the big mama event of the call center world. Call Center Week is one of the largest, most comprehensive call center events in the world. It brings together thousands of customer-focused executives to discuss innovation in a multi-channel environment.

Fonolo will be exhibiting and, as always, our booth will be staffed by the hottest crew at the show. Don’t take my word for it… check out the photos the show organizers chose to feature in their own brochure! (Hint: Blue tee shirts at the Bottom of page 22.) Plus, we’ll have our trademark Fonolo foam rockets, contests, give-aways, and more.


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