Catch Fonolo at Frost & Sullivan’s Customer Contact

Call Center | 1 minute read

Catch Fonolo at Frost & Sullivan's Customer ContactFonolo is proud to be a part of Frost & Sullivan’s 11th Annual Customer Contact 2015, East event, taking place April 12 – 15 at the Sawgrass Marriott Golf Resort & Spa, in Ponte Vedra Beach, FL.

Customer Contact 2015, East isn’t a trade show in the traditional sense. Rather, it’s a small event with a focus on networking, strategic conversations, insights and best practices for driving customer strategy. Frost & Sullivan refers to it as an “Executive MindXchange”.

Attendees will have the opportunity to participate in a multitude of thought-provoking sessions and discussions covering all aspects of the customer service and customer care industries, something we’re very passionate about.

Offering an excellent customer experience is critical for companies, to attract and retain customers. Those who aren’t happy dealing with a company will quickly jump to a competitor – one who offers them better service. We’re looking forward to learning and sharing our experiences and best practices for providing the best possible contact center experience.

In fact, on Tuesday April 14th at 3:55 PM you can catch Shai Berger, CEO at Fonolo, and Mark Edelman, Vice President Digital Member Services at Stanford Federal Credit Union, discussing “Best Practices for Building a Seamless Multi-Channel Customer Experience”.

We can offer you a discount if you’re planning on attending. If you’re already registered, we hope to see you there!

Frost & Sullivan's Customer Contact East

Whitepaper: Top 10 Contact Center Trends for 2015Top 10 Contact Center Trends for 2015

Download our free whitepaper and learn the 10 key trends contact center leaders must understand and address this year.

What’s Inside:

  • Why gamification matters
  • Customer service goes mobile
  • Omni-channel customer experience
  • Video support
  • And 6 more important trends