Top 16 Analysts Covering Customer Experience

Top Analysts Covering Customer ExperienceIn December, we published a list of Top Analysts Covering Contact Center Technology. Those folks are a terrific resource for following the rapidly evolving call center industry. In the same spirit, we are now publishing a list of top analysts covering the topics of customer service / customer experience.

The customer experience topic has a lot of overlap with contact centers, since a finely-tuned call center is essential for delivering a good customer experience. In fact, there is so much overlap that some analysts could have gone on either list; We did our best to segment them appropriately.

Here is the list, in alphabetical order.

  1. Bruce Temkin
  2. Ed Thompson
  3. Elizabeth Herrell
  4. Esteban Kolsky
  5. Harley Manning
  6. Jim Davies
  7. Kate Leggett
  8. Megan Burns
  9. Natalie Petouhoff
  10. Omer Minkara
  11. Paul Haggen
  12. Peter Ryan
  13. Richard Snow
  14. Sarah Reed
  15. Sheryl Kingstone
  16. Sumair Dutta

Below you’ll see a short profile of each analyst including title, area of focus, representative quote and recommended reading. If you think we’ve forgotten anyone, please let us know in the comments.

 


Whitepaper: 10 Growing Customer Service Trends for 2015

10 Growing Customer Service Trends for 2015Download our free whitepaper and learn the 10 key customer service trends for 2015.

What’s Inside:

  • Mobile customer service is a priority
  • Self-service takes the lead
  • Human support is still required
  • Customer experience trumps all
  • And 6 more important trends

 

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