Top 8 Customer Service Statistics for 2015

Top 8 Customer Service Statistics for 2015Customer service should always stay top of mind. And there’s no better way to get the inside scoop than by understanding the stats and trends affecting the industry at large.

Here are 8 interesting stats to get you thinking about customer service.

1. Through 2018, the lack of support in mobile applications will lower customer satisfaction rates by 5%. (Source: Gartner)

2. By 2017, one third of all customer service interactions will still require the support of a human intermediary. (Source: Gartner)

3. By 2020, customer experience will overtake price and product as the key brand differentiator. (Source: Walker)

4. 70% of contact centers plan to expand the use of virtual agents in 2015. (Source: Salesforce)

5. Companies focused on providing a superior experience across customer journeys realized a 10-15% increase in revenue and a 20% increase in customer satisfaction. (Source: McKinsey)

6. More than 100 of the 500 largest global businesses will introduce video-based chat by 2018. (Source: Gartner)

7. Companies that engage and respond to customer service requests on social media can cause an increase in sales because customers will spend up to 40% more with that company when satisfied. (Source: Brain & Company)

8. 52% say Facebook is the most effective social channel for customer service. Twitter follows at 25%, then LinkedIn at 8%. (Source: Salesforce)

Free Whitepaper:  10 Customer Service Statistics You Need to Know!

10 Customer Service Statistics You Need to KnowDownload our free whitepaper to see why these 10 customer service, customer experience and customer expectation statistics are what you need to know.

What’s Inside:

  • The Customer Experience is Even More Important
  • Great Customer Service Leads to Great Things
  • What You Need to Know About eCommerce
  • Understand the Rise of Facebook
  • Plus so Much More!