Online Chat About Visual IVR with 8×8, Aspect & More – Today @ 2PM ET!

Online Chat about Visual IVR with 8x8, Aspect & MoreAlthough the IVR holds an important role in the contact center, the experience in itself is disliked by most callers. In fact, a study from Consumer Reports ranked the IVR experience as number two in a list of things that “infuriate callers most”.

The idea behind Visual IVR is quite simple: To replace the traditional phone menu with a simple visual interface on a web or mobile device. A visual interface is a much more powerful and flexible way to show choices and get responses from users. But is this the right solution for your call center?

Watch this interactive discussion!

Tweet your comments and questions to @Fonolo with hashtag #VisualIVR, or comment on our live conversation streaming on Google+.

We talk about:

  • Is the name “Visual IVR” a good reflection of what it is?
  • What are the pros and cons to Visual IVR?Watch Now
  • Is Visual IVR a permanent part of the customer experience, or just a stop-gap measure?
  • How can a contact center determine if this is a good solution for them?

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media

The Panelists:

Bret LathropBret LathropNACR Logo

Senior Director, Contact Center Practice Lead at NACR

Twitter: @bret_lathrop

 

Tobias GoebelTobias GoebelAspect Logo

Director, Emerging Technologies at Aspect Software

Twitter: @tpgoebel

 

Max BallMax Ball8x8 Logo

Product Marketing, Virtual Contact Center at 8×8, Inc.

Twitter: @jmaxball

 

 

Daniel Hong[24]7

Daniel Hong

Senior Director, Product Marketing Strategy, [24]7

Twitter: @D_Hong

 

Shai BergerShai BergerFonolo Logo

President at Fonolo

Twitter: @shaiberger