[Webinar] Top 5 Customer Experience Trends for 2016

Call Center

Top 5 Customer Experience Trends for 2016 According to Deloitte, 62% of organizations view the customer experience provided through the contact center as a competitive differentiator. These companies understand that improving the customer experience is an ongoing process, one that is constantly changing and transforming how they do business. Accomplishing this task is a difficult one to manage and requires a real understanding of the latest industry trends.

Predicting the Future of the Customer Experience

What trends will impact customer experience success for your business in the coming year? In this one-hour webinar you’ll hear from Shai Berger, CEO of Fonolo, as he talks about the Top 5 Customer Experience Trends for 2016.

Join us  for a live webinar and the opportunity to get all your questions answered!

We’ll talk about:

  • The Omni-Channel Customer
  • The Mobile-First Experience
  • The Need to Provide a Path for Escalation
  • Plus so Much More!

How to create a post-pandemic contact center strategy

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