According to Deloitte, 62% of organizations view the customer experience provided through the contact center as a competitive differentiator. These companies understand that improving the customer experience is an ongoing process, one that is constantly changing and transforming how they do business. Accomplishing this task is a difficult one to manage and requires a real understanding of the latest industry trends.
Predicting the Future of the Customer Experience
What trends will impact customer experience success for your business in the coming year? In this one-hour webinar you’ll hear from Shai Berger, CEO of Fonolo, as he talks about the Top 5 Customer Experience Trends for 2016.
Join us on Thursday, October 29th at 2:00 PM ET / 11:00 AM PT for a live webinar and the opportunity to get all your questions answered!
We’ll talk about:
- The Omni-Channel Customer
- The Mobile-First Experience
- The Need to Provide a Path for Escalation
- Plus so Much More!
Who should attend:
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.