Infographic: 5 Pictures Revealing the Evolution of the Contact Center

Call Center

Since the 1960s, technology has played a huge role in the evolution of the contact center. For this blog we’ve dug into the roots of the call center to unearth a few images of decades past. This infographic reveals candid snapshots of the call center and how agents have adapted to new waves of innovation over the years.

Whether you cringe or laugh, it’s clear, we’ve come a long way…

5 Pictures Revealing the Evolution of the Contact Center
What does your call center look like today? How do you picture it 10 years from now? Share your thoughts in the comments.

 

Fonolo Resource cover image

[FREE WEBINAR] Learn why your credit union is struggling to get new members.

Join Fonolo the Linn Area Credit Union, and the NCUCC for an exclusive webinar that will help you take the brakes off your credit union's growth.

Register Now