Since the 1960s, technology has played a huge role in the evolution of the contact center. For this blog we’ve dug into the roots of the call center to unearth a few images of decades past. This infographic reveals candid snapshots of the call center and how agents have adapted to new waves of innovation over the years.
Whether you cringe or laugh, it’s clear, we’ve come a long way…
What does your call center look like today? How do you picture it 10 years from now? Share your thoughts in the comments.
Free Whitepaper: Top 10 Customer Experience Trends for 2016
Interested in learning more about the customer experience? Here are 10 trends that will dominate 2016.
- The omni-channel customer
- Investing in the customer experience
- Self service tools will be a must-have
- The mobile-first customer experience
- And 6 more important trends