Webinar: How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates

How a Call Center Managed Spikes in Call Volume and Reduced Abandon Rates89% of customers have stopped doing business with a company after a poor customer experience. While this is an alarming statistic, you should keep in mind that making simple changes to your call center can make all the difference. One obvious strategy for improving the customer experience is to address long hold-times, which is typically the result of unexpected spikes in call volume. 

Are you prepared for unexpected spikes in call volume?

In this one hour webinar you’ll learn how call-backs can have a direct impact on customer satisfaction. You’ll hear from guest speaker Laura Reinhold, MSCC Manager at Credit Union of Colorado and Juliet Robinson, MSCC Operations Analyst at Credit Union of Colorado, who will talk about how they reduced abandon rates by 40%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

Join us on Thursday, November 19th, 2015 at 2:00 PM ET / 11:00 AM PT for a live webinar and the opportunity to get all your questions answered!

We’ll talk about:

  • Managing Spikes in Call Volume
  • Improving Customer SatisfactionWatch Now
  • Lowering Abandon Rates
  • Plus so Much More!

Who should attend:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

Speakers:

Laura Reinhold

 

Credit Union of Colorado LogoLaura Reinhold
Member Service Contact Center Manager
Credit Union of Colorado

 

 

Juliet Robinson

 

Credit Union of Colorado LogoJuliet Robinson
Member Service Contact Center Operations Analyst
Credit Union of Colorado

 

 

Shai Berger

 

Shai BergerFonolo Logo
Co-Founder and CEO
Fonolo