Customer service teams are always looking for new ways to operate more efficiently. Ways that make the experience better for them, and better for the customers they’re serving. Technology is a quick answer when embarking on this task.
It’s important that you make it easy (and fun) for your customer service teams to provide quality support. Today, there are a number of great solutions out there to help your business manage its customer service needs. Let’s uncover 5 tools that get rave reviews and are sure to help your team operate more successfully.
1.
Zendesk provides customer service and support ticket software. The web-based help desk solution is used by more than 60, 000 organizations worldwide. This popularity comes as a result of their “beautifully simple” user interface (UI), which is designed for convenience and scalability. Find out for yourself with their free 30-day trial.
Click here for user reviews.
2. 
Help Scout lets you manage all customer support emails in one place with features such as automated workflows, a knowledge base, and 40+ third party integrations. They offer a free 15-day trial so you can see how it works for you.
Click here for user reviews.
3. 
Freshdesk is a web-based help desk software that allows small businesses to support customers over email, phone, the web, Twitter and your company’s Facebook page. Learn more about Freshdesk using their 30-day free trial.
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4. 
Engage customers on your website, guide them through a sales process or provide them with amazing customer service! Live Chat has the features to cover all of these needs and offers a free 30-day trial.
Click here for user reviews.
5. 
Desk.com offers multi-channel customer support to manage requests from social media, email, phone, chat, and more. Desk.com also offers free trial, but it’s limited to 14-days.
Click here for user reviews.
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- The omni-channel customer
- Investing in the customer experience
- Self service tools will be a must-have
- The mobile-first customer experience
- And 6 more important trends
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