We’re kicking off our vlog series with a holiday wrap-up featuring the worst hold-time offenders for 2015.
At Fonolo we track hold-time complaints through the twitter handle & hashtag onholdwith to help seek retribution for those suffering from long customer service hold-times.
In this video you’ll find out what companies made the naughty list by putting their customers on hold the most this year! Some may surprise you – others, not so much!
Looking for the Worst Hold-Time offenders for 2019? You can find them here.
Check it out…
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.