At Fonolo we track hold-time complaints through the twitter handle & hashtag onholdwith to help seek retribution for those suffering from long customer service hold-times.
In this video you’ll find out what companies made the naughty list by putting their customers on hold the most this year! Some may surprise you – others, not so much!
Looking for the Worst Hold-Time offenders for 2019? You can find them here.
Check it out…
Free Whitepaper: Top 10 Customer Experience Trends for 2016
Interested in learning more about the customer experience? Here are 10 trends that will dominate 2016.
- The omni-channel customer
- Investing in the customer experience
- Self service tools will be a must-have
- The mobile-first customer experience
- And 6 more important trends