Live Discussion: Top 3 Contact Center Trends for 2016

Top 3 Contact Center Trends for 2016Now is a great time to reflect upon how your call center has been performing, with an eye on making changes to enhance performance this year. Many trends will dominate the contact center industry, each one having a direct effect on consumer experience and employee productivity.

Not sure where to start and what will have the greatest impact?

According to Forrester, 95% of customers use more than one channel to communicate with companies! With that in mind, we cherry picked three critical trends that service leaders should fully understand this year.

Join our enlightening panel discussion and watch the LIVE conversation unfold!

We talk about:

  • The Surge of Mobile Customer Care
  • Self Service as a Consumer PreferenceWatch Now
  • The Impact of Social Media Support

Who should watch:

  • VP’s & Directors of Customer Service
  • VP’s & Directors of Contact Centers
  • VP’s & Directors of Web/Social Media
  • VP’s & Directors of Customer Experience

The Panelists:

Mav Mehta

 

Mav Mehta
Account Executive
Fonolo

 

 

 

Nicolina Savelli

 

Nicolina Savelli
Communications Manager
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Shai Berger

 

Shai Berger
Co-Founder and CEO
Fonolo

 

 

 

Daniela Puzzo

 

Daniela Puzzo
Director of Marketing
Fonolo