Is social customer service a critical part of your call center? If so, how do you provide excellent support using social media? So many call centers managers ask themselves these questions and wonder how they can guide their agents to successfully deliver support over these channels.
Social networks provide businesses with the opportunity to respond to customer comments and rectify their complaints instantly. Because of this, it’s important for customer service agents to be present, active and alert on these channels.
If you’re looking for ways to improve customer support on social media, look no further. In our latest video we cover 3 foolproof ways to set your agents up for success.
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Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.