Video: 3 Ways Agents Can Successfully Manage Social Media

3 Ways Agents Can Succesfully Manage Social MediaIs social customer service a critical part of your call center? If so, how do you provide excellent support using social media? So many call centers managers ask themselves these questions and wonder how they can guide their agents to successfully deliver support over these channels.

Social networks provide businesses with the opportunity to respond to customer comments and rectify their complaints instantly. Because of this, it’s important for customer service agents to be present, active and alert on these channels.

If you’re looking for ways to improve customer support on social media, look no further. In our latest video we cover 3 foolproof ways to set your agents up for success.

Take a look…


 


Contact Center Trends 2020: A New Age for the Call Center

Contact Center Trends 2020

Several trends are poised to make a significant impact on contact centers in 2020. This white paper explores key areas that are sure to shake up the industry.


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  • Preparing for the second text-revolution
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