Is social customer service a critical part of your call center? If so, how do you provide excellent support using social media? So many call centers managers ask themselves these questions and wonder how they can guide their agents to successfully deliver support over these channels.
Social networks provide businesses with the opportunity to respond to customer comments and rectify their complaints instantly. Because of this, it’s important for customer service agents to be present, active and alert on these channels.
If you’re looking for ways to improve customer support on social media, look no further. In our latest video we cover 3 foolproof ways to set your agents up for success.
Take a look…
Free Whitepaper: Top 9 Call Center Trends for 2016
These 9 call center trends will give contact center managers a solid understanding of how they can help shift operations into high gear.
You will learn:
- Customer Communication Across Channels
- The Cloud Will Reign Supreme
- Customers Want to Help Themselves
- Video Chat Will Get More Face Time
- Plus 5 More Important Trends