Delivering outstanding customer service 100% of the time can be quite the challenge for today’s contact center. Advances in technology have led to higher consumer expectations, only adding to the already expensive task of running a call center.
This has motivated companies to find more efficient ways of reducing customer service costs without sacrificing quality. For many, the solution is to consider outsourcing all or a portion of their contact center. When done correctly, outsourcing can help streamline operations; however, if done incorrectly this arrangement can aggravate customers and negate any costs savings with lost business and destructive brand perception.
Not sure what the best move is for your business?
You’ll have the opportunity to tap into the minds of experts in the space! Tweet your comments and questions to @Fonolo with hashtag #CALLCENTER, or comment on our live conversation streaming from Google+.
We talk about:
Who should watch:
- Directors of Contact Centers
- Directors of Customer Service
- Directors of Web/Social Media
- Directors of Customer Experience
Director of Business Development, Affinity Global
Vice President, All-Calls Call Centers