We are thrilled to announce the launch of Fonolo’s first annual Customer Experience Excellence Awards. This awards program recognizes contact centers who deliver superior customer experiences and who are dedicated to reducing customer hold-times – something we are very passionate about here at Fonolo.
We have a deep history of helping call centers improve the customer experience and we look forward to celebrating the successes companies have had using our call-back solutions.
Call centers that are committed to creating excellent customer experiences should be recognized,” said Daniela Puzzo, Director of Marketing, Fonolo. “Our clients understand that by replacing hold-time with a call-back they are drastically improving the customer journey, and differentiating themselves from their competitors.
Watch the official announcement on our YouTube channel:
Winners of the 2016 Customer Experience Excellence Awards will be announced on April 5th 2016 and honorees will receive a reward on our behalf.
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Free Whitepaper: Top 10 Customer Experience Trends for 2016
Interested in learning more about the customer experience? Here are 10 trends that will dominate 2016.
- The omni-channel customer
- Investing in the customer experience
- Self service tools will be a must-have
- The mobile-first customer experience
- And 6 more important trends