10 Places to Find Customer Experience Inspiration

10 Places to Find Customer Experience InspirationYou’ve got to start with the customer experience and work back towards the technology, not the other way around. – Steve Jobs

The invention of brand new experiences that your customers can fall in love with is no easy task, I mean, even the greatest of visionaries struggle. Sometimes we need a little help in the inspiration department to get our creative juices flowing. That’s why we’ve scoured the interwebs to find out where you can find visually and verbally stimulating content for some serious CX brainstorming. From quizzes, to infographics, to motivational quotes, here’s our list of places to find your CX inspiration and bring them to life.

1. Your Customers Aren’t Looking for a Fling [Infographic]

This quiz found in Entrepreneur will motivate you to personalize your customer relationships.

 

Your Customers Aren’t Looking for a Fling

2. Customer Service Quotes to Ignite Your Customer Support Team [Infographic]

Here you’ll find 12 great quotes that will give your customer service agents a bit of a boost.

 

Customer Service Quotes to Ignite Your Customer Support Team

3. The Happy Customer Formula [Infographic]

Discover ways to impress customers of all ages and keep them happy with this fact-packed infographic.

 

The Happy Customer Formula

4. 6 Keys to Successful Experience Design [Pyramid]

Are you looking for ways to make the user experience better? Here are 6 key steps to take for designing a great UX.

 

6 Keys to Successful Experience Design

5. 37 Ways to Improve Customer Experience [Pictographic]

This pictographic by Shane Goldberg is a visually challenging piece. It hits targets that we tend to forget about when it comes to the customer experience.

 

37 Ways to Improve Customer Experience

6. What is User Experience? [Infographic]

It’s more complex than you think, and this graphical interpretation outlines how to optimize the user experience, and what to consider before you get there.

 

What is User Experience

7. Using Social Media as a Customer Service Tool [Infographic]

This is a must-see infographic found in Social Media Today. It captures every single avenue you need to consider when it comes to creating the best customer experiences through social media.

 

Using Social Media as a Customer Service Tool

 

8 Mega Customer Service Trends for 2016

8. The True Cost of Not Meeting Your Customer Expectations [Infographic]

Are you having doubts about investing in the customer experience? Let this infographic by Ekaterina Walter dispel any arguments you or your colleagues might have.

 

The True Cost of Not Meeting Your Customer Expectations

9. ROI of Customer Experience [Infographic]

Do you want to quantify spending on the customer experience? This infographic breaks down the monetary returns in 2016.

 

ROI of Customer Experience

10. Poised to Disrupt [Infographic]

You’ll find a few customer experience infographics here, but we like the “Poised to Disrupt” image. If you’re looking for forward thinking customer experience ideas, these are some areas you need to consider.

 

Poised to Disrupt

 


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  • Consistency Across Channels is Vital
  • Customer Service Tools Are Critical
  • The Importance of a Personalized Experience
  • Staying in Tune with Social Media Best Practices
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