To run a successful contact center, managers must overcome a number of obstacles. From caller abandonment to agent engagement, there’s no shortage of tasks to take on. There are, however, a number of similar challenges that managers will face throughout a career timeline. Namely, the issues of disengaging with legacy call center systems and integrating a more flexible solution.
As you explore these 8 hurdles, be mindful of these Fonolo solutions: In Call Rescue, Web Rescue, Mobile Rescue, and how they can help resolve many of these problems. We understand rebooting your existing infrastructure may seem daunting at first, but the right technology can help to eliminate many of the stressors indicated here.
CCTR Trends 2016
Call Center Trends 2020: A New Age for the Contact Center
Several trends are poised to make a significant impact on contact centers in 2020. This white paper explores key areas that are sure to shake up the industry.
What’s Inside:
- Preparing for the second text-revolution
- Making your contact center omnichannel ready
- Moving your call center to the cloud
- AI trends for the coming year
- Plus so much more
This my take for the same.
http://www.callcenterhosting.in/blog/top-challenges-for-contact-centers-in-2016/