To run a successful contact center, managers must overcome a number of obstacles. From caller abandonment to agent engagement, there’s no shortage of tasks to take on. There are, however, a number of similar challenges that managers will face throughout a career timeline. Namely, the issues of disengaging with legacy call center systems and integrating a more flexible solution.
As you explore these 8 hurdles, be mindful of these Fonolo solutions: In Call Rescue, Web Rescue, Mobile Rescue, and how they can help resolve many of these problems. We understand rebooting your existing infrastructure may seem daunting at first, but the right technology can help to eliminate many of the stressors indicated here.
CCTR Trends 2016
Free Whitepaper: Top 9 Call Center Trends for 2016
These 9 call center trends will give contact center managers a solid understanding of how they can help shift operations into high gear.
You will learn:
- Customer Communication Across Channels
- The Cloud Will Reign Supreme
- Customers Want to Help Themselves
- Video Chat Will Get More Face Time
- Plus 5 More Important Trends