To run a successful operation, call center managers must overcome a number of obstacles. From caller abandonment to agent engagement, there’s no shortage of tasks to take on. There are, however, a number of similar challenges that managers will face throughout a career timeline. Namely, the issues of disengaging with legacy call center systems and integrating a more flexible solution.
As you explore these 8 hurdles, be mindful of these Fonolo solutions: Voice Call-Backs, Web Call-Backs (formerly Visual IVR), and how they can help resolve many of these problems. We understand rebooting your existing infrastructure may seem daunting at first, but the right technology can help to eliminate many of the stressors indicated here.
Trend Alert! Contact Center Industry Predictions for 2023
This report offers perspective on where the contact center industry stands today, plus our trend predictions for 2023.