[Webinar] Chat vs. Messaging: A Customer Service Battle

Call Center | 1 minute read

 

Traditionally, delivering great customer service requires striking a balance between a good experience and affordability. Chat breaks that mold. Customers increasingly prefer it over other communication channels AND companies are seeing a much lower cost-per-contact. Hallelujah!

But now the industry is at a crossroad. Chat has a close cousin called “Messaging” that has similar strengths and is growing with impressive speed. These options may seem similar on the surface, but there are important differences if you look a bit deeper. This year we will see a dramatic showdown between the two – chat and messaging – and the winner will influence how customer service is delivered for decades to come.

Which option do you choose?

Whether your company has already made a bet on chat or messaging, or if you are still weighing your options, this webinar will be a unique opportunity to hear the pros and cons of each.

Join us on Thursday, March 31st at 2:00 PM ET for a live webinar and the opportunity to get all your questions answered.

We talk about:

  • Chat vs. Messaging
  • The Rapid Adoption of MessagingWatch Now
  • The Best Option for the Mobile Future
  • How this Fits in a Multi-Channel Call Center

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VP’s & Directors of Web/Social Media

 

Speakers:

Shai Berger

 

Shai Berger
Co-Founder and CEO
fonolo-logo-no-white-207x79

 

 

Reagan Miller

 

Reagan Miller
Vice President Chat Agent Services

[24]7-inc

 

 

Fonolo Resource cover image

Chat vs. Messaging: A Customer Service Battle

Whether your company has already made a bet on chat or messaging, or if you are still weighing your options, this webinar will be a unique opportunity to hear the pros and cons of each.

Watch Now

Chat vs. Messaging: A Customer Service Battle

Fonolo Resource cover image
Watch Now
Fonolo Resource cover image

Chat vs. Messaging: A Customer Service Battle

Watch Now

See Fonolo in Action

Select the type of demo you'd like.

By continuing to browse our website, you agree to the use of cookies for providing our services, marketing purposes, and analytics. To understand more about how we use cookies and ensure the safety of your data, please refer to our Privacy Policy.

Accept and Close