Traditionally, delivering great customer service requires striking a balance between a good experience and affordability. Chat breaks that mold. Customers increasingly prefer it over other communication channels AND companies are seeing a much lower cost-per-contact. Hallelujah!
But now the industry is at a crossroad. Chat has a close cousin called “Messaging” that has similar strengths and is growing with impressive speed. These options may seem similar on the surface, but there are important differences if you look a bit deeper. This year we will see a dramatic showdown between the two – chat and messaging – and the winner will influence how customer service is delivered for decades to come.
Which option do you choose?
Whether your company has already made a bet on chat or messaging, or if you are still weighing your options, this webinar will be a unique opportunity to hear the pros and cons of each.
Join us on Thursday, March 31st at 2:00 PM ET for a live webinar and the opportunity to get all your questions answered.
We talk about:
- Chat vs. Messaging
- The Rapid Adoption of Messaging
- The Best Option for the Mobile Future
- How this Fits in a Multi-Channel Call Center
Who should watch:
- VPs & Directors of Contact Centers
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VP’s & Directors of Web/Social Media
Co-Founder and CEO
Vice President Chat Agent Services