[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened

[Webinar] 78% Reduction in Abandon Rates – Find Out How it HappenedWhat’s happening when your contact center is experiencing a high number of abandoned calls? Simply put, you’re receiving more incoming calls than your agents can handle, resulting in longer than normal hold times. Maybe it’s just a spike in call volume (even the best centers experience peaks), or not enough agents on the floor; either way the result is upset customers and a negative experience – neither of which you want.

One Simple Secret for Lowering Abandon Rates

More and more, contact centers are realizing the detrimental effect that hold time is having on their service levels, abandonment rates, and the overall customer experience. Fortunately, there are ways to fix this problem. In this one hour webinar you’ll learn how American Bar Association reduced abandon rates by 78%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

Join us on April 21st at 2:00 PM ET / 11:00 AM PT for an opportunity to get all your questions answered!

American Bar Association

 

We talk about:

  • Managing Spikes in Call Volume
  • How to Reduce Abandonment RatesWatch Now
  • Improving Service Levels
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

Speakers:

Shai Berger

 

Shai Berger
Co-Founder and CEO, Fonolo
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Chris Gloede

 

Chris Gloede
Chief Marketing Officer, American Bar Association

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