[Webinar] 78% Reduction in Abandon Rates – Find Out How it Happened

Call Center | 0 minute read

[Webinar] 78% Reduction in Abandon Rates – Find Out How it HappenedWhat’s happening when your contact center is experiencing a high number of abandoned calls? Simply put, you’re receiving more incoming calls than your agents can handle, resulting in longer than normal hold times. Maybe it’s just a spike in call volume (even the best centers experience peaks), or not enough agents on the floor; either way the result is upset customers and a negative experience – neither of which you want.

One Simple Secret for Lowering Abandon Rates

More and more, contact centers are realizing the detrimental effect that hold time is having on their service levels, abandonment rates, and the overall customer experience. Fortunately, there are ways to fix this problem. In this one hour webinar you’ll learn how American Bar Association reduced abandon rates by 78%, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

Join us on April 21st at 2:00 PM ET / 11:00 AM PT for an opportunity to get all your questions answered!

American Bar Association

 

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How to Handle Call Volume During Peak Times

Guest speaker Ricardo Mejia, VP of First Service Credit Union, will discuss how his call center reduced abandon rates, improved the calling experience, and seized the opportunity to better manage spikes in call volume.

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