Fonolo is at it again! That’s right folks, tradeshow season is upon us. What better way to start the action than by exhibiting at the highest rated event for contact center professionals. Join Fonolo at ICMI’s Contact Center Expo and Conference, May 10-13 2016 at the Long Beach Convention Center.
Through breakout sessions, workshops, and training, this event will help professionals discover best practices and new ways to stay ahead of rising customer expectations. In addition, the robust expo hall will welcome leading industry innovators eager to share their newest products and services with attendees.
New technologies and the explosive growth of channels such as self-service, chat, and social media have put the customer in the driver’s seat. To better accommodate these multi-channel experiences, call-backs have become a must-have. As an attendee of the show, you’ll have the opportunity to meet with Fonolo at booth #651 where you can learn more about our cloud-based call-back solutions.
We look forward to networking with some of the industry’s brightest minds and getting attendees excited about how our call-back solutions can help reduce abandonment rates, lower costs and provide an overall better customer experience.
– Shai Berger, CEO at Fonolo
Haven’t registered yet? It’s not too late!
Fonolo is providing a discount on conference registration. Simply use promo code CHDEWQ68 and enjoy a 25% discount off any conference package. For more information and to register, visit: ICMI.com/CCExpo (Cannot be combined with other promotions or applied retroactively.)
Free Whitepaper: Top 9 Call Center Trends for 2016
These 9 call center trends will give contact center managers a solid understanding of how they can help shift operations into high gear.
You will learn:
- Customer Communication Across Channels
- The Cloud Will Reign Supreme
- Customers Want to Help Themselves
- Video Chat Will Get More Face Time
- Plus 5 More Important Trends