[Video] What You Can Expect from “Chatbots”

[Video] What You Can Expect from “Chatbots”?Last month, Facebook made an announcement that would allow businesses to automate its customer service through Facebook Messenger. Before long, the twitterverse was abuzz about bots (cue the hashtag #botmania). And it’s no surprise that the conversation has kept its momentum, and likely will, until we see the true effects this technology has on B2C communications.

It raises a number of very important questions like: Will automated customer support eventually replace the 1-800 number? What will happen to the live agent? How will chat providers be affected? These questions had us itching for some answers, so we invited a panel of chat experts to tackle them and more in a one-hour Google Hangout.

Watch this teaser video now to find out what you can expect from this highly anticipated discussion, “Chatbots: New Reality or Just Hype?”, broadcasting live on May 26th at 2 PM ET / 11 AM PT!

 


Google Hangout: Chatbots: New Reality or Just Hype? 

Join our panel discussion on Thursday, May 26th at 2:00 PM ET / 11:00 AM PT as the experts separate fact from #botmania fiction.

We talk about:

  • How Will Bots Impact Other Customer Service Channels?
  • Are We Seeing Real Improvements in AI and Natural Language Understanding?
  • Will Chat-Style User Experiences Replace The App-Centric Model?
  • Plus So Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

Watch Now

The Panelists:

Dan MillerDan MillerOpus Research

Lead Analyst and Founder, Opus Research
Twitter: @dnm54

 

 

Chris VievilleChris VievilleSnapEngage

Director of Sales and Marketing, SnapEngage
Twitter: @Ruckus

 

 

Karl PawlewiczOlarkKarl Pawlewicz

Voice of Olark, Olark
Twitter: @karlpawlewicz

 

 

 

Reagan MillerReagan Miller[24]7-inc

Vice President Chat Agent Services, [24]7
Twitter: @reaganmiller

 

 

 

Shai BergerFonoloShai Berger

CEO, Fonolo
Twitter: @shaiberger