Last week, Fonolo released an eBook called “Mastering CX in the Contact Center: 7 Tips to Follow”.
Our goal is to help contact center managers gain new insight into improving the customer experience, and to highlight why support plays such an important role in customer satisfaction and retention. This eBook aims to shed light on a number of eye-opening statistics that we hope will inspire readers.
If you haven’t had a chance to download it yet, we’ve outlined some key tips and stats from the book – in this pretty little infographic – to give you an idea of what you can expect in the full free version.
Take a look…