Enjoy a special presentation from Fonolo CEO Shai Berger at TADSummit on November 16th at 7:00 AM ET. The Telecom Application Developer Summit (TADS), is a grassroots initiative helping businesses and developers use telecom capabilities in their applications, services, and business processes. The summit brings together leaders in the industry to drive new services to market and guide their success.
Shai will present during Stream 4 titled, “Contextual Communications, Conversational CRM, BOTs, and Real Time Analytics”, which will be moderated by Adam Kalsey, Technical Marketing Manager Cisco/Tropo /CiscoSparkDev. This stream will review the changes happening to communications, specifically how messaging and IP communication providers are diversifying how contact centers communicate with their customers.
Fonolo has been leading this change for over a decade with its call-back solutions. Shai will speak about his challenges and experiences with developing enterprise call-back solutions and share how the industry has evolved since then.
The call center is the most siloed part of enterprise software. Many bold visions for the future of customer service have run aground by underestimating this reality. There’s no doubt that contact center vendors are beginning to feel the pressure with new chat platforms and competition coming from unexpected places. The question is: Will traditional call center vendors turn away from their proprietary past in time to avoid obsolescence?
Shai Berger, CEO, Fonolo
We are only at the early stages of this change, however, multi-channel communications, session management, automation (BOTs) and real-time analytics are delivering business results today. Attendees can expect to learn from leading implementers where to focus efforts, and not get taken-in by the weak-minded marketing plaguing in this space.
Alan Quayle, Director, TADSummit
Can’t make it to Lisbon? Don’t worry, you can register as a remote attendee completely free! Follow the URL to sign up now and watch it live OR get the on-demand recording: http://tadsummit.com/2016/register/