According to Dimension Data’s 2016 Global Contact Center Benchmarking Report, omni-channel integration is set to triple from 22.4% to 74.6% in the next two years. By 2020, the demand for omni-channel support will be amplified by the need for a nearly perfect execution. The pressure is on for contact center leaders across every size and industry to deliver on these expectations.
In our webinar on Thursday, March 23rd at 2PM ET / 11:00 AM PT, we ask customer engagement experts Maudree Gardfrey at PACE, and Shai Berger at Fonolo about how to tackle a successful omni-channel strategy head-on.
Register now for our enlightening panel discussion on the omni-channel contact center.
Here’s a sneak peak at the slides!