Over the past few years you’ve no doubt heard about the advances in call-back technology, but do you truly understand the ROI and how dramatically it can benefit your contact center?
Find out why an increasing number of contact centers are better handling call-volume spikes, lowering abandonment, and reducing cost-per-call, by using call-back technology. You’ll also hear directly from one call center that seized the opportunity to implement call-backs, and as a result has improved performance and the customer experience.
Discovering the ROI of Call-Back Solutions for Your Contact Center
Learn how your call center can benefit from a call-back solution by joining Fonolo and CRMXchange.
We talk about:
- Why Call-Backs are Important for Every Call Center
- Different Ways Call-Back Solutions Can Work
- A Customer Success Story
- How to Calculate ROI
- Best Practices for Choosing a Solution
Who should watch:
- VPs & Directors of Customer Service
- VPs & Directors of Contact Centers
- VPs & Directors of Web/Social Media
- VPs & Directors of Customer Experience
Shai Berger, CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
Sam Pirrera, VP of Insurance Distribution, Mass Insurance
Sam Pirrera oversees day-to-day service and operations at Mass Insurance Brokers Limited. With a passion for quality, he has been the leader for the customer service team since 2010.