5 Videos to Help Call Center Agents Get Through Their Day

5 Videos to Help Call Center Agents Get Through Their DayOk, we get it; the job of a call center agent can be super stressful. You’re constantly dealing with customer rage, and as much as you try to fix the problem, sometimes it feels like customers are never really happy. On top of that, you’re pushing to keep up with strict KPIs (i.e. shorter handle times), and quite frankly, the stress of it all can be overwhelming.

It’s tough, we know, so today let’s add some laughter to your life. Everyone knows that laughing makes you feel good and puts you in high spirits, which is great for office morale! Plus, a good laugh can be compared to a mild workout, as it exercises the muscles, gets the blood flowing, and decreases stress hormones – stimulating more productivity throughout the work day.

So, here are 5 videos that are sure to give you a good chuckle:

Top 10 Trends Shaping the Future of the Contact Center

Those Darn TPS Reports

If you’ve ever had more than one boss to report to, you may be able to relate to this one:

If Call Center Employees Were Honest

This video is sure to make call center agents laugh, and maybe even get a reaction from customers:

Golf, and The Workplace?

Well, sometimes you just need a break from the office…

Just for Your Wednesday

Need I say more?

Whether You’re B2B, B2C, C2C, or Even A??

Check out this viral video that puts a creative spin on all those elaborate buzz words used in business banter:


Whitepaper: Top 10 Trends Shaping the Future of the Contact Center

Top 10 Trends Shaping the Future of the Contact CenterIt’s essential that your contact center is built for the future. Here are the 10 biggest trends that can help call center professionals stay ahead of the curve.

What’s Inside:

  • Omni-Channel Communications
  • Go Digital or Go Home
  • Social Media – a Not-So-Secret Weapon
  • Measure Your Performance and You’ll Go Far
  • Plus So Much More!

DOWNLOAD THE FREE 13 PAGE REPORT TODAY