A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric brands that are directly reflected in their customer service. For contact centers to cultivate a customer-centric culture, managers must be diligent about producing teams with like-minded characteristics. In fact, Zappos is happy to fire employees if they do not fit within their culture! Don’t make firing a habit, instead, recognize who is cut out for the job and design a strategy that breeds success.
In our Google Hangout on Thursday, June 1st at 2PM ET/11AM PT, we ask customer service experts Kate Nasser, Adam Toporek, Nancy Porte, Jeff Dornan, and Shai Berger about how to achieve a successful customer-centric call center.
Register now for our enlightening panel discussion.
Here’s a sneak peak at the slides!