How to Build a Customer-Centric Culture in Your Call Center

How to Build a Customer-Centric Culture in Your Call CenterA well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric brands that are directly reflected in their customer service. For contact centers to cultivate a customer-centric culture, managers must be diligent about producing teams with like-minded characteristics. In fact, Zappos is happy to fire employees if they do not fit within their culture! Don’t make firing a habit, instead, recognize who is cut out for the job and design a strategy that breeds success.

In our Google Hangout on Thursday, June 1st at 2PM ET/11AM PT, we ask customer service experts Kate Nasser, Adam Toporek, Nancy Porte, Jeff Dornan, and Shai Berger about how to achieve a successful customer-centric call center.

Register now for our enlightening panel discussion.

Here’s a sneak peak at the slides!


4 Practical Ways to Drive Agent Engagement

For agents to deliver their best, they need to feel engaged and dedicated to your organization. Learn how you can improve agent engagement!

Watch Now

Want more great CX tips, trends, and news?

Give us your email and we'll send you our latest and greatest articles before anyone else.