See Fonolo at ICMI’s Contact Center Expo & Conference

See Fonolo at ICMI’s Contact Center Expo & ConferenceWith 30 years of experience, ICMI’s reputation for selecting speakers and bringing the most knowledgeable experts together is unsurpassed in the industry. This year’s show will welcome 1500 attendees, 100 speakers, 75 sessions, and 100+ of the top solution providers (that’s where we come in!) in a jam-packed expo hall. You’re sure to leave the event with a ton of important information and the ability to apply new strategies to your call center.

Fonolo will be exhibiting at the conference, May 22-25, 2017 at Walt Disney World Resort in Orlando, Florida. This year, Fonolo has been named the official mobile app sponsor, giving attendees the chance to win exclusive prizes when they access the gift card section of the ICMI app.


Shai Berger

We are thrilled to be exhibiting as the official mobile app sponsor for the upcoming ICMI event. Additionally, this will be the first time Fonolo introduces its upgraded customer portal, which includes greater customization for monitoring call-backs and expanded support for international customers.

– Shai Berger, CEO, Fonolo


The expo hall will welcome leading industry innovators eager to share their newest products and services. Conference attendees will have the opportunity to meet with Fonolo representatives by visiting booth #619 where they can learn more about the new customer portal and how the company’s cloud-based call-back solutions work.


See Fonolo at ICMI’s Contact Center Expo & Conference


Whitepaper: Top 10 Trends Shaping the Future of the Contact Center

Top 10 Trends Shaping the Future of the Contact CenterIt’s essential that your contact center is built for the future. Here are the 10 biggest trends that can help call center professionals stay ahead of the curve.

What’s Inside:

  • Omni-Channel Communications
  • Go Digital or Go Home
  • Social Media – a Not-So-Secret Weapon
  • Measure Your Performance and You’ll Go Far
  • Plus So Much More!