An Easy Approach to Lowering Abandon Rates [Slideshare]

An Easy Approach to Lowering Abandon RatesA poor customer experience is something no company can afford to take lightly. Especially since bad experiences are so costly: 62% of customers will actually consider switching to a competitor!

Unfortunately, it’s hard for contact centers to deliver a great experience after they’ve put a customer on hold. Most callers will lose patience quickly, resulting in an angry caller and a frustrated agent. But reducing the amount of time your customers stay on hold will not only satisfy your customers, and make your agents happier, it will also significantly reduce your abandon rates!

 

 

How to Lower Abandon Rates and Improve the CX with One Solution

 

Luckily, there’s an easy solution to this problem. In this one-hour webinar you’ll learn how Velocity Credit Union reduced abandon rates by 62% and seized the opportunity to not only improve CSat, but to increase employee morale as well. Join Fonolo and The National Credit Union Call Center Conference on Thursday, October 5th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

Here’s a sneak peak at the slides!

 


Webinar: How to Lower Abandon Rates and Improve the CX 

We talk about:

  • Improving Member Satisfaction
  • Reducing Abandoned CallsWatch Now
  • Managing Spikes in Call Volume
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

 

Speakers:

Shai Berger

 

Shai BergerFonolo Logo
Co-Founder and CEO
Fonolo

 

 

 

Carol Cain

Velocity Logo

 

Carol Cain
Senior Vice President, Marketing
Velocity Credit Union

 

 

 

Sylvia Valenzuela

Velocity Logo

 

Sylvia Valenzuela
Contact Center Manager
Velocity Credit Union

 

 

 

Moderator:

Amy Vigil

 

Amy VigilNational Credit Union Call Center Conference
Executive Director
National CU Call Center Conference