Catch Fonolo at Customer Contact Week!

Catch Fonolo at Customer Contact Week!Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. This is the place where customer care, CX, and contact center leaders come together! In 2018 they introduced a new brand, Customer Contact Week.

3 Critical Contact Center Trends to Watch in 2018


Contact center leaders must learn how to improve stubborn metrics and exceed customer expectations. This conference gives us the opportunity to showcase how our call-back solutions make it possible to resolve critical issues such as caller abandonment, volume spikes, and cost-per-call.

— Shai Berger, CEO, Fonolo


Learn the many ways contact centers can drive efficiencies and revenue, while meeting changing consumer expectations. Conference attendees will have an opportunity to meet with Fonolo at booth #508 where they can learn how to exceed customer expectations with the company’s cloud-based call-back solutions.

For live updates and insights from the show – follow @fonolo on Twitter.


Customer Contact Week


We look forward to seeing you there!

[Webinar] 3 Critical Contact Center Trends to Watch in 2018

This is the time for perfecting processes and technologies that are already hard at work. Learn the top contact center trends that you should act on this year.

Thursday, January 25th at 2:00 PM ET


We’ll talk about:

  • The End of On-Premise
  • Phone Calls Are EssentialRegister Now
  • ChatBots Step Up to the Plate
  • Plus So Much More!

Who should attend:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience


Shai BergerShai Berger, Co-Founder and CEO, Fonolo

FonoloAs a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.