Catch Fonolo at Customer Contact Week!

Catch Fonolo at Customer Contact Week!Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. This is the place where customer care, CX, and contact center leaders come together! In 2018 they introduced a new brand, Customer Contact Week.

The ROI of Call-Backs for Your Call Center


Contact center leaders must learn how to improve stubborn metrics and exceed customer expectations. This conference gives us the opportunity to showcase how our call-back solutions make it possible to resolve critical issues such as caller abandonment, volume spikes, and cost-per-call.

— Shai Berger, CEO, Fonolo


Learn the many ways contact centers can drive efficiencies and revenue, while meeting changing consumer expectations. Conference attendees will have an opportunity to meet with Fonolo at booth #508 where they can learn how to exceed customer expectations with the company’s cloud-based call-back solutions.

For live updates and insights from the show – follow @fonolo on Twitter.


Customer Contact Week


We look forward to seeing you there!

eBook: The ROI of Call-Backs for Your Call Center

The ROI of Call-Backs for Your Call CenterIf hold time is unavoidable, the next best thing to do is offer a call-back. Download our free eBook and learn how call-backs can deliver concrete ROI.

What’s Inside:

  • Lower Abandon Rate
  • Decrease Handle Time
  • Reduce Telco Cost
  • Smooth out Call Spikes