How the Twilio / Amazon ‘Stack’ is Changing the Call Center World [Live Discussion]

How the Twilio / Amazon ‘Stack’ is Changing the Call Center World The number of cloud-based call centers is growing quickly and they are increasingly built on top of Amazon and/or Twilio. That includes both newcomers like TalkDesk and Serenova, as well as legacy vendors like Avaya and Genesys. However, Twilio and Amazon now have their own call center platforms (essentially competing with their own customers). Will the Amazon / Twilio “stack” define the contours of the next generation of call center?


How the Twilio / Amazon ‘Stack’ is Changing the Call Center World

How the New “Stack” Will Impact Technology Decisions Moving Forward

If more and more call center platforms are built on the same infrastructure, does that mean that they will effectively work the same way? If that’s the case, what’s the distinguishing factor for call centers looking to choose a brand new system or upgrade their current system?

Join our panel discussion on Thursday, March 22nd at 2:00 PM ET / 11:00 AM PT to hear the experts examine this and more! Tweet your comments and questions to @Fonolo with hashtag #CCTR or comment on our conversation streaming live on YouTube.


We Talk About:

  • The Unexpected Power Couple
  • The Impact on Call Center Innovation
  • The Next Generation of Call CenterWatch Now
  • Plus So Much More!

Who should watch:

  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Centers
  • VPs & Directors of Web/Social Media
  • VPs & Directors of Customer Experience

The Panelists:

Alan QuayleAlan Quayle

Business and Service Development

Twitter: @Alan_Quayle



Dave MichelsDave Michels

Enterprise Communications Analyst

Twitter: @DaveMichels



Nicolas de KouchkovskyNicolas de Kouchkovsky

Fractional CMO, Advisor, and Consultant

Twitter: @nicolask3



Shai Berger

Shai Berger

Co-Founder & CEO, Fonolo

Twitter: @shaiberger