Are You Measuring the Right CX Metrics? [Slideshare]

Are You Measuring the Right CX Metrics? Is your immediate response, yes? Well, think again. Research has shown that many contact centers are focusing on internal metrics only and, as a result, they are losing valuable insights into their CX programs. Most businesses will claim that meeting customer expectations through a profound experience is a top priority. But achieving this is no small task.

We all know that customers are the lifeblood of any business and unless their perception of your brand is optimal, your business will not succeed. Companies that focus on providing an outstanding customer service experience ultimately reap the benefits – more loyalty, better acquisition, increased spend.

Top CX Metrics for Improving Your Contact Center

Learn the Top CX Metrics for Improving Your Contact Center

Join us on Thursday, August 2nd at 2:00 PM ET / 11:00 AM PT for a one-hour webinar and live Q&A. You’ll hear from Andrea Pow, SVP of Client Advocacy at SQM Group, and Fonolo’s CEO, Shai Berger.


Here’s a sneak peak at the slides!


We talk about:

  • The Top CX Metrics
  • The Importance of a Seamless Experience
  • Watch NowAchieving Enterprise-Wide Success
  • Plus, so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Contact Channel Performance



Andrea PowSQM

Andrea Pow
SVP of Client Advocacy, SQM Group

Andrea Pow, BComm, is the Senior Vice President of Client Advocacy with SQM Group. She brings over 15 years of customer relations, business, and training development experience.



Shai BergerFonolo

Shai Berger
Co-Founder and CEO, Fonolo

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.