Are You Measuring the Right CX Metrics? [Slideshare]

Call Center | 0 minute read

Is your immediate response, yes? Well, think again. Research has shown that many contact centers are focusing on internal metrics only and, as a result, they are losing valuable insights into their CX programs. Most businesses will claim that meeting customer expectations through a profound experience is a top priority. But achieving this is no small task.

We all know that customers are the lifeblood of any business and unless their perception of your brand is optimal, your business will not succeed. Companies that focus on providing an outstanding customer service experience ultimately reap the benefits – more loyalty, better acquisition, increased spend.

Learn the Top CX Metrics for Improving Your Contact Center

Join us for a one-hour webinar. You’ll hear from Andrea Pow, SVP of Client Advocacy at SQM Group, and Fonolo’s CEO, Shai Berger.

Here’s a sneak peek at the slides!

 

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The Top CX Metrics for Improving Your Call Center

In this on-demand webinar, you’ll learn the top metrics for measuring CX when using one contact channel or multiple contact channels.

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