Why You Should Read these Contact Center Books

Call Center | 2 minute read

If you’re like me, you love to lose yourself in a good story. Whether they’re long or short, impactful books have a profound way of reaching readers on a deeply personal level. Inspiring the reader to escape into her own imagination, compelling stories bring much needed pauses in otherwise hectic lives – something we all appreciate.

The personal gratification we experience from a good book applies to most any genre or style of novel: Self-help books, poetry anthologies, historical epics, and professional development books are all fair game. In honor of #BookLoversDay, we’re focussing on some inspirational reads for those folks working in the contact center world. To avoid bombarding you with a dozen or so to chose from, we decided to focus on three solid reads.

Get ready for these riveting reads…


The "Make Mom Proud" Standard for How to Treat Your Customers 1. Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers

Author: Jeanne Bliss

Customer experience pioneer Jeanne Bliss delivers her five-step guide to customer experience and culture transformation in this must-read CX bible. The book was recently released and has already earned rave reviews.



How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences2. More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

Author: Blake Morgan

We often try to live by the saying, “Less is more”. Unfortunately, this is unhelpful advice for those of us in the business of delivering extraordinary experience. In More is More, CX futurist Blake Morgan walks you through the D.O.M.O.R.E. theories that set businesses up for success, and emphasizes the highlighting the importance of relationships in knocking your CX game out of the park.


Perfecting the Art of Customer Service3. Be Our Guest: Perfecting the Art of Customer Service

Author: The Disney Institute and Theodore Kinni

Looking to create an exceptional customer experience? Well, look no further than Disney, a beloved company that emphasizes the best ways to provide quality service. In the wonderful world of this book, you’ll learn the behind-the-scenes strategies, principles, and processes of the memorable Disney approach.

How Should You Celebrate Book Lovers Day?

Today is a day you can sit back, relax, and read. Pick up a new book, or one of your favorites that may have collected dust. Maybe you’ll dive into a good mystery, or be enthralled by a steamy romance. The individual genre doesn’t matter, so long as your reading and enjoying it.  And, don’t forget to share with your peers on Twitter! Tell them about the novel you’re reading and why you love it so much! Be sure to include the hashtag #BookLoversDay, and follow the hashtag throughout the day to see what other bookworms are indulging in.

Happy reading!






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