How to Explain AI to Your Mom [Slide Share]

How to Explain AI to Your MomWhen it comes to Artificial Intelligence (AI), there are many fear-mongering headlines in circulation. Recently, Elon Musk defined it as an “Immortal Dictator”, two words that reaffirm my mother’s belief that AI could mean the end of the human race. I can safely assume that you know someone who, like my mother, fears that AI is intimidatingly capable of taking over humans and their resources.

We’ve seen this reflected in post-apocalyptic movies like the Terminator series, The Matrix and Blade Runner. These blockbusters vividly play off of fears and force audiences to see AI as having sinister motives (like overtaking humanity). Yet, we have now seen this negative AI narrative emerge in sensationalized news pieces, videos, and industry articles. This has resulted in an endless wave of pessimistic chatter, and it is distracting us from exploring the many unique and positive outcomes of AI.

Call Center 101 - The Golden Rules of SLAs

 

The fact of the matter is that AI is a result of technology’s evolution. Over time, we’ve witnessed remarkable technological developments that dynamically transformed the ways humans work and live. Fast forward to present day: AI is a part of our contemporary technology; it possesses tremendous potential to redefine our lives by helping us thrive in the fast-paced present (and future). In order to leverage the ‘AI advantage’, we need to stop looking at it with scepticism and fear, and worrying about its ramifications. It is time to strategize ways to use AI to our advantage and make our lives easier than ever before.

Getting Back to Basics

Tech experts should make it their mission to share their wisdom about AI with non-experts. The brilliant minds behind successful AI must take it upon themselves to spell out the wide range of problems it can solve.

A simple way to get the ball rolling on educating others about the positive side to AI is by pointing towards its history and origin. It all began in 1955 when John McCarthy first coined the term ‘artificial intelligence’. John had invited a group of researchers to a summer workshop: The Dartmouth Summer Research Project on Artificial Intelligence. Their research study was based on the idea that every feature of intelligence can, in principle, be so precisely described that a machine can be made to simulate them. Decades later, after many attempts, ground-breaking AI technology emerged after major inroads into machine learning were made.

Machine learning can be defined as computer programs that study voluminous data using algorithms and statistical techniques. These programs develop patterns to remember, re-apply and progressively improve upon specific tasks.

One example are neural networks, which are computer programs that study voluminous data using algorithms and statistical techniques. These programs also develop patterns to remember, re-apply and progressively improve upon specific tasks.

The Future is Now

AI is useful for human beingsAlthough there is negativity, some organizations cannot deny the positive potential of AI. For instance, governments hope to deploy it to control and eliminate varied levels of malpractices in society. Businesses of all sizes plan to put deep-learning-based AI at the heart of their operations. It’s no wonder, as even in the AI-lite era (remember, AI is still in its early days), the applications of this kind of technology are already numerous, including:

  • speech-to-text transcription;
  • detecting early signs of blindness;
  • managing quality control in factories;
  • cooling systems in data centres; and
  • powering self-driven vehicles.

AI is starting to touch every aspect of our lives. So it is imperative that we understand its fundamentals. The democratization of technology should be followed with the democratization of knowledge so that everyone knows how to use it productively and safely.

To this end contact center solution specialist Fonolo have partnered with GTACC for a one-hour webinar to explore the impacts of AI on customer support, service and experience. Join this webinar to hear insights of AI from industry experts Kevin Hornidge, Senior Director at RBC, Flavio Pereira, Founder at Nuveo, and Fonolo’s CEO, Shai Berger. Join us on Thursday, September 27th at 2:00 PM ET / 11:00 AM PT for the live Q&A.

Here’s a sneak at the slides!

 


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