5 Must-Attend Customer Service Conferences in 2019

Five Must Attend Customer Service Conferences in 2019Have you been searching for the best customer service conferences to attend in 2019? Well, look no further: You’ve come to the right place.

Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships.

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. For 2019, we have hand-selected a list of the “must attend” customer service conferences based on overall quality, content, network opportunities, and potential key takeaways.

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!).

Top Contact Center Trends for 2019

Customer Contact East: A Frost & Sullivan Executive Mind Xchange

We’re big fans of Customer Contact East and the title of April’s conference, “Realizing Your Customer First Vision”. It’s a hub of ideas, inspiration, and industry connections for customer service executives. On the agenda for 2019 are the following topics: Analytics and AI; agents and automation; efficiency and effectiveness; multi-channel and omni-channel; and customer and digital experiences. This is one is not to be missed!

When: April 7-10, 2019

Where: Marco Island, Florida

Follow this event on Twitter here.

Smart Customer Service 2019

Now in its seventh year, Smart Customer Service shines a spotlight on the innovative ways CS technologies are shaping our lives and changing how CS professionals do business. The event focuses on helping attendees move forward, better allocate limited resources, or simply get started.

When: April 29-May 1, 2019

Where: Washington, DC

Follow Smart Customer Service on Twitter here

ICMI: Expo & Conference

This event showcases practical takeaways for contact center professionals via case studies from well-known companies; exclusive tours of local contact centers; and seven key learning tracks that allow you to pay attention to topics most relevant to your business. With over 1500+ attendees and 75+ sessions, this is a great opportunity to meet others in the same field who are likely facing comparable problems. The opportunities for learning are endless!

When: May 13-16, 2019

Where: Fort Lauderdale, Florida

Follow ICMI on Twitter here.

Northeast Contact Center Forum (NECCF)

The NECCF’s Annual Conference & Expo is a highly anticipated event in the northeast with an emphasis placed on showcasing the latest in technology and innovation in the contact center industry. The day includes a wealth of networking opportunities, roundtable discussions, and expert-led workshops. An added bonus? Fonolo will be exhibiting its call-back solutions there! So: Save the date, as you don’t want to miss the 2019 iteration.

When: June 11, 2019

Where: Foxborough, Massachusetts

Follow NECCF on Twitter here

Customer Contact Week (CCW)

CCW is the world’s largest customer contact event series and a definite must-attend. It’s the place where customer care, CX, and CS leaders come together to network and learn. It’s also a fantastic place to look globally at contemporary industry trends and innovators. In 2018 the conference rebranded (it was formerly known as Call Center Week) in response to the further integration of customer support channels into customer service strategies across the industry.

Fonolo will be exhibiting at CCW and, as always, we’ll have our trademark Fonolo foam rockets, contests, giveaways, and more.

When: June 24-28, 2019

Where: Las Vegas, Nevada

Follow CCW on Twitter here

Bonus Conference

20th Annual Customer Experience Conference & Industry Awards

You spoke and we listened. SQM’s primary purpose is to help organizations improve their customer and employee experience performance – one individual at a time. Attendees tell us what they like best about attending SQM’s CX conference is the information that SQM shares from its groundbreaking CX research as well as the people, process, and technology best practices that have a proven track record of improving CX. SQM’s 2019 conference will focus on how a contact center can contribute more towards their organization’s strategy and performance and the top 10 best practices to improve CX. This is definitely not one to be missed and a topic that is near and dear to Fonolo.

When: May 7-9, 2019

Where: Spokane, Washington

Follow SQM Group on Twitter here
 
Are there any conferences you’d like to attend that aren’t on our list? Share them in the comments below. And who knows: Maybe we’ll see you soon.
 


The Top Contact Center Trends to Watch in 2019

The Top Contact Center Trends to Watch in 2019

Become a contact center super hero in record time!

 

What’s Inside:

  • Gamification in the Contact Center
  • Investing in Agents
  • Voice-Powered Technology (VPT)
  • Cracking Down on Hold-Times
  • Social Media as a Contact Center Touchpoint
  • Artificial Intelligence (AI): Hero or Villain?

 

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