The Power of Virtual Queuing in Today’s Contact Center
Contact center managers know that virtual queuing technology is essential to keeping operations running smoothly. It...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Contact center managers know that virtual queuing technology is essential to keeping operations running smoothly. It...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI,...
As a global leader in audio, video and collaboration solutions, the Danish company Jabra knows a...
Why is call abandonment still a thing? Can’t technology put an end to this problem once...
Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to...
Active listening is an essential skill for contact center agents for one very good reason: customers...
A well-designed chatbot can be a powerful addition to your call center toolkit. This is good...
Meeting customer expectations is tremendously important to most companies. According to Forrester, nearly 95% of leaders...
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