Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business Review (HBR), “acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one.” The key takeaway is that you cannot skimp on customer service. So, how do you reduce costs while not damaging your customer service function? Investing in the right technology can go a long way in reducing costs while actually improving the overall quality of customer service. From effortlessly providing customer support in any language to managing staffing requirements as a result of call volume spikes, implementing the right technology can be transformational.
How to Reduce Contact Center Costs AND Improve Customer Service
To achieve the kind of cost savings that truly impact the bottom line, contact center leaders need to reconsider the typical ho-hum tactics. Improving scripts and workflows to shorten calls will only get your organization so far. The answer? Invest in cost-saving technology that will reduce overheads and improve the quality of your customer care.
Learn how by registering to watch this live one-hour webinar. You’ll hear from Kaarina Kvaavik, co-CEO of Language I/O, Andrea Paragona from Constant Contact, and Shai Berger, CEO of Fonolo.
A sneak peak at a selection of the slides!