6 Unexpected Perks of Working as a Call Center Agent

Call Center | 3 minute read

A call center agent’s daily work isn’t particularly glamorous; the media often depict it as monotonous and dreary.

The truth is, call center work has come a long way from its early days and there are a lot of great benefits to pursuing a career in this space. Customer service and sales roles are always in demand and, now more than ever, customers are looking for a human connection within businesses. 

To promote the benefits of working as a #CallCenter agent, you need to be aware of them yourself and position your call center as a competitively great place to work! #Hiring Click To Tweet

To promote the benefits of working as a call center agent, you need to be aware of them yourself and position your call center as a competitively great place to work! The next time you find yourself hiring an agent, be sure to speak to these perks:

Training and coaching

One of the biggest roadblocks for job seekers is not having the right experience. Luckily, most call centers are prepared to train the right hire and arm them with the tools they need to succeed. 

Make sure your applicants know that you’re looking to hire the right person for your team and that you’re willing to provide training to help them succeed. By investing in your agents, you can win their loyalty and help them become a standout performer!

Higher earning potential

Chances are, many of your candidates will be motivated by a robust compensation package. Most contact centers offer base pay, along with performance bonuses and health insurance. 

Be sure to highlight any earning bonuses and additional benefits they’ll be eligible for. One of the biggest turn-offs for call center agents is unclear or unrealistic performance goals. It’s essential to clearly outline the requirements for them to succeed and reach their desired earning potential. 

Career growth

Many individuals consider call center work as a transitional opportunity or a dead-end job. But this is not the case! Many call center agents have used their roles as a launching point to pursue other exciting careers. 

Consider gathering testimonials of call center agents who have successfully advanced within your organization to new roles, such as supervisor, team lead, or even manager/director. If you can offer them opportunities to move laterally to different departments within the organization, consider highlighting these options as well!

Challenging and engaging work

Call center work is a fantastic option for individuals who are looking for a challenge! After all, working as a call center agent is anything but boring, requiring strong problem-solving skills and the ability to guide a constructive conversation with the customer.

However, it’s important to remember that your new hire can just as quickly become overwhelmed in the role without the required skills and qualities. Ensure that you outline the expectations and the role’s nature — trust us, the right hire will see the value!

Remote work 

Due to the pandemic earlier this year, most contact centers were forced to pivot to a remote model. The good news is, those who prefer a work-from-home arrangement will have many options. 

If your call center has work-from-home capabilities, consider allowing your agents the option of remote work. After all, times are changing fast; it’s essential to take note of the trends!

Flex Time

If your contact center is one many that have started implementing flex time — or flexible working hours — be sure to highlight this option to your candidates. 

This recent call center trend is showing incredible results, including higher productivity. This translates to better outcomes for the business and a more satisfying work-life for your agents.

The State of the Contact Center 2020

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