Fonolo sponsoring next week’s Call Center Summit
One of the industry's biggest events is taking place next week and Fonolo is proud to...
Author: Chris McLean
Travel Planners Adds Virtual Queuing to its Call Center
Find out how Travel Planners International adopted virtual queueing to create a better experience for their...
Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...
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Banks love Fonolo. Here’s why.
Fonolo has always received a tremendous amount of interest from banks, insurance companies and other financial...
Can you correlate customer experience to a revenue boost?
Most people would agree that improving customer experience yields a positive impact on your bottom line....
Stop asking your customers to repeat information
One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
Don’t miss this key opportunity in your company app
Increasingly, companies are releasing mobile apps for their customers. More and more mobile apps In verticals...