Fonolo sponsoring next week’s Call Center Summit
One of the industry's biggest events is taking place next week and...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Chris McLean
Travel Planners Adds Virtual Queuing and Visual Dialing to its Call Center
Travel Planners International (TPI) is an agency that supports travel agents by...
Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments....
Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a...
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Banks love Fonolo. Here’s why.
Fonolo has always received a tremendous amount of interest from banks, insurance...
Can you correlate customer experience to a revenue boost? This report says yes
Most people would agree that improving the customer experience yields a positive...
Are you asking your customers to repeat information that the IVR has already asked?
One of the great benefits to using Fonolo is that you can...
If your company is releasing a mobile app, don’t miss a key opportunity
Increasingly, companies are releasing mobile apps for their customers. More and more...