Fonolo sponsoring next week’s Call Center Summit
One of the industry's biggest events is taking place next week and Fonolo is proud to...
Author: Chris McLean
Travel Planners Adds Virtual Queuing to its Call Center
Travel Planners International (TPI) is an agency that supports travel agents by giving them direct access...
Quantifying the return on customer experience investments
Here’s a fascinating study from Watermark Consulting: Return on Customer Experience Investments. Here’s how they describe...
Misnavigation in your call center is a double whammy
What is misnavigation? Quick review: A call is considered misnavigated if a caller connects to the...
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Banks love Fonolo. Here’s why.
Fonolo has always received a tremendous amount of interest from banks, insurance companies and other financial...
Can you correlate customer experience to a revenue boost?
Most people would agree that improving customer experience yields a positive impact on your bottom line....
Stop asking your customers to repeat information
One of the great benefits of using Fonolo is that you can fix the “data pass-through”...
Don’t miss this key opportunity in your company app
Increasingly, companies are releasing mobile apps for their customers. More and more mobile apps In verticals...