Do customers enjoy calling your company?
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...
Ask yourself a simple question: “Do customers enjoy calling my company?” The frustrations are all too...
The challenges faced today by the executive in charge of customer service are very different from...
When someone hears about what we’re doing at Fonolo, they sometimes say: “Aren’t the phone systems...
Hold times have always been a closely guarded secret of the industry. Companies still don’t publish...
From the first day that we announced our enterprise product, the financial industry has been the...
What is misnavigation? A call is considered misnavigated if a caller connects to the wrong agent...
I am always keeping an eye out for data that helps bolster the case that improving...
Waiting on hold is consistently one of the top complaints about phone-based customer service. One way...
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