Author: Chrissy Kapralos

Call center leaders have their work cut out for them. From training new recruits to briefing...

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” He’s right! When...

What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...

When you think of improving your call center motivation, do you dream of near-perfect customer satisfaction...

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After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like...

After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...

Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...

It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...